Pretty Girls Luvl Shipping Policy
Last Updated: October 2025
Welcome to Pretty Girls Luvl, your destination for luxury handmade press-on nails and beauty essentials. We’re thrilled to have you as part of our community and want to make sure every order reaches you safely, beautifully packaged, and on time. This Shipping Policy explains how we handle processing, delivery, international orders, potential delays, and everything else you need to know about receiving your Pretty Girls Luvl order.
Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms outlined below.
1. Order Processing Times
Each order is processed with care to ensure you receive only the highest quality.
- Processing Time: Our standard processing time for ready-to-ship items is 1–3 business days (Monday–Friday, excluding public holidays).
- Handmade & Custom Orders: Because our press-on nails are individually handcrafted, please allow 3–7 business days for preparation before dispatch.
- Peak Seasons: During high-volume periods such as holidays, sales events, or new collection launches, processing may extend by an additional 1–3 business days.
- Quality Check: Every set is checked for accuracy, sizing, and durability before being packaged.
We value precision and quality craftsmanship, so we kindly ask for your patience while we prepare your order with the care it deserves.
2. Domestic Shipping (United Kingdom)
We currently ship throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
- Standard Delivery: 2–5 business days after dispatch.
- Express Delivery: 1–2 business days after dispatch (available for eligible items).
- Courier Services: We use reliable carriers such as Evri, Royal Mail, Yodel, and DPD, depending on your location and order type.
- Tracking: A tracking number will be provided once your order ships, allowing you to monitor its journey in real-time.
Please note: Delivery estimates are provided by our shipping partners and are not guaranteed. Unforeseen factors such as strikes, weather conditions, or courier delays may occasionally affect delivery times.
3. International Shipping
Pretty Girls Luvl proudly offers worldwide shipping to most destinations.
- International Handling Time: 3–5 business days prior to dispatch.
- Estimated Delivery Time: 7–15 business days after dispatch, depending on your country’s customs and postal network.
- Customs & Duties: All international customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their local authorities.
- Customs Delays: Packages may experience delays at customs, which are beyond our control.
Please ensure your address and contact details are correct at checkout to prevent delivery issues.
4. Shipping Rates
Shipping costs are calculated at checkout and depend on your selected delivery method, order weight, and destination.
- UK Standard Shipping: Free Shipping
- UK Express Shipping: £4.99
- International Shipping: Rates vary by country and are displayed at checkout.
Occasionally, we may run promotional offers that include free or discounted shipping. These promotions will be clearly stated on our website or social media pages.
5. Order Tracking and Delivery Confirmation
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number and carrier details.
- Tracking updates may take up to 24 hours to appear after dispatch.
- If your tracking shows “Delivered” but you have not received your order, please check with neighbours, building management, or your local post office.
- In rare cases, delivery confirmation may be updated prematurely. If your parcel does not arrive within 3 business days after a “Delivered” status, please contact us immediately at support@prettygirlsluvl.co.uk.
6. Address Accuracy and Non-Delivery
It is the customer’s responsibility to provide accurate and complete shipping information at checkout.
- We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
- If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment.
- Reshipping fees will apply for orders returned to us because of an address error.
- Orders marked “Refused,” “Unclaimed,” or “Returned to Sender” will be processed as returns in accordance with our Returns Policy.
Please double-check your address before submitting your order to ensure a smooth delivery experience.
7. Shipping Delays and Lost Parcels
We understand how important it is to receive your items promptly. While we work closely with reliable couriers, unexpected issues can occasionally occur.
- Delays: Weather conditions, strikes, customs inspections, or postal congestion may delay your shipment.
- Lost Parcels: If your order hasn’t arrived within the expected timeframe, please contact us within 14 days of your estimated delivery date.
- We will open an investigation with the courier and keep you updated throughout the process.
- If the parcel is confirmed lost, we will offer either a replacement or a refund, depending on your preference.
We appreciate your patience while we resolve delivery-related issues, as courier investigations can take up to 10–14 business days.
8. Packaging and Presentation
At Pretty Girls Luvl, presentation matters.
- Every press-on nail set is packaged in elegant, branded boxes designed for both protection and luxury appeal.
- Our packaging is eco-conscious wherever possible, using recyclable and reusable materials.
- Orders containing multiple sets may be combined into one parcel to reduce waste and shipping costs.
If you’re gifting an order, you can request a personalized note or premium wrapping at checkout (additional fees may apply).
9. Pre-Orders and Backorders
Occasionally, certain styles may be listed as Pre-Order or Backorder.
- Pre-order items will ship once production is complete.
- Estimated shipping times will be clearly stated on the product page.
- Orders containing both in-stock and pre-order items will be shipped together unless otherwise arranged.
If you wish to receive available items first, please place separate orders.
10. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Notify us within 48 hours of delivery.
- Include clear photos of the packaging, shipping label, and damaged or missing items.
- Email your claim to support@prettygirlsluvl.co.uk.
Once verified, we will issue a replacement or partial refund.
Please retain all packaging materials until the issue is resolved, as couriers may request them during claims investigations.
11. Delivery Attempts and Collection
Most couriers will make at least one delivery attempt. If no one is available:
- A delivery card or digital notice will be left with instructions on how to reschedule or collect your parcel.
- Uncollected packages returned to us will be processed according to our returns procedure.
If you miss a delivery, please contact the courier directly to arrange redelivery as soon as possible.
12. Force Majeure
Pretty Girls Luvl shall not be held responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, epidemics, or courier disruptions.
In such cases, we will make every effort to communicate updates and resume delivery as soon as feasible.
13. Changes to Shipping Policy
We reserve the right to modify, update, or replace any part of this Shipping Policy at any time.
Changes will take effect immediately upon posting on our website.
Your continued use of our site and services after any changes constitutes acceptance of those updates.
14. Contact Us
For any shipping-related questions, please reach out to our support team:
Address:
Pretty Girls Luvl
Office 6312 58 Peregrine Road
Hainault Ilford IG6 3SZ
United Kingdom Tel: +44 7493723441
📧 Email: info@prettygirlsluvl.co.uk
🌐 Website: prettygirlsluvl.co.uk
📍 Customer Service Operating Hours: Monday–Friday, 9:00 AM – 4:00 PM / Saturday 10:00 AM – 5:00 PM (GMT) Sunday- Closed
We’re always happy to help ensure your order reaches you quickly and safely.
Final Note
Every order from Pretty Girls Luvl represents our promise of quality, care, and attention to detail. We’re dedicated to giving you a smooth, transparent, and delightful shopping experience—from our studio to your doorstep. Thank you for choosing us to add a touch of glam to your day!